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Frequently Asked Questions (FAQs)

This page modified May 22, 2014

We will post here frequently asked questions and their answers. Some of these are taken from postings on the Forum. Please note that recommendations here are from other residents and not from the Board of Greenland Passage.

 

Artex

bullet

Can anyone recommend anybody who can re Artex a ceiling?

 
Bathroom Floor Tiles
bullet Where can I buy more of the grey marble bathroom floor tiles?
   
Car Parking
bullet I have been given a ticket for parking on a private road...
bullet I have been given a parking ticket from Southwark whilst parked on a private road...
bullet How do I get a parking permit for Greenland Passage
   
Carpenter/Decorator
bullet Can anyone recommend a carpenter and/or internal decorators
   
Cleaning
bullet How often are the common parts cleaned?
   
Drycleaning
bullet Anyone know of a decent dry cleaning service (not one thats stuck in the 80's!)?
   
Gas Boiler Maintenance
bullet Can anyone recommend a gas boiler inspector / repair person?
   

Meter Reading

bullet I need to provide a gas metre reading but do not know where to look.
   
Milkman
   
Plumbing
bullet My radiators are cold - a simple check and cure
bullet Replacing your thermostatic radiator valves
   
Security
bullet Locking window handles
 

Television - Community Vision are responsible for the provision, maintenance and servicing of the television system. 

Communal TV: Formerly with SCCI, this has now been changed to Community Vision. Please can we ask that if you experience any problems with your TV signal that you contact Rendall and Rittner directly who will inform Community Vision.

bullet Can I have Sky + installed in my property?
   
Windows
bullet

Has anyone had their front bay windows repaired to remove damp penetrating between the two glass panes?

bullet One of the metal windows has fallen off its frame can you suggest some one who can fix it?
bullet Locking window handles
   
Water Meters
   
   

Can I have Sky + installed in my property?

Sky+ boxes contain two tuners and require two digital feeds so if you don’t mind using the second feed into the property this can be connected to the first feed to run the service. Doing this means that you can no longer have a second digital feed to your bedroom. Contact Rendall and Rittner directly who will inform Community Vision that you wish to have Sky+ installed.

How often are the common parts cleaned?

The communal areas are cleaned everyday by Personal Touch Cleaning Services (PTCS).

Car Parking

I have been given a ticket for parking on a private road and I think they have done this illegally, because I was not parked in the bays, I was on the road. Have I not paid Road tax to park on the road? Can someone please help me in this matter?

They have instructions to ticket anyone who parks on our private roads without a valid Greenland Passage parking permit. Your road fund tax does not pay for you to use our private roads, they are the responsibility of the management company. The private roads are marked with signs on the entry to them but include the top part of Finland Street from the start of Royal Court around the top of Queen of Denmark Court and back to South Sea Street and the road which runs from South Sea Street around Princes Court to Greenland Pier.

I have been given a parking ticket from Southwark whilst parked on a private road...

Should you get a parking ticket whilst parked on the private roads around Greenland Passage (the top part of Finland Street from the start of Royal Court around the top of Queen of Denmark Court and back to South Sea Street and the road which runs from South Sea Street around Princes Court to Greenland Pier) then please phone The Parking Shop and then fax them the parking ticket.

Between 9am and 6.30pm Monday to Saturday call the Parking Shop on 0844 800 2736 

How do I get a parking permit for Greenland Passage?

To obtain a parking permit you contact Rendall & Rittner (david.whittle@rendallandrittner.co.uk, 020 7977 1892). Each residence is entitled to one residents permit and one visitors permit.

Permits are issued free of charge in January of each year and sent to the Greenland Passage addresses.

If you are a new owner then permits will be initially provided free. If you lose them there will be a charge of £25 for reissuing permits.

If you are renting then your landlord should provide them.

Locking Window Handles (kindly provided by Trevor Battersby)

Prompted by the renewal of my home contents insurance and the condition that all accessible windows must have locking handles, I started searching in local DIY stores for ones that would fit our windows without success. I contacted the window manufacturers and they passed me to their UK agents who were very helpful and supplied the correct fittings. They are DG Supplyline and details can be found on their website at www.dgsupplyline.co.uk .The fittings for my windows were as follows: London Series Key Locking TBT Tilt & Turn Window Handle 50mm Spindle White Finish @ £28.20 unit: Each

Bathroom Floor Tiles

Q Can anyone tell me where I might buy more of the grey marble bathroom floor tiles? B and Q and a tile shop on Old Kent Rd dont have any.

A The tiles can be purchased from a company called London Tile Warehouse, 251 Rye Lane, Peckham SE15; the phone number is 020 7320 0872.

Drycleaning

Q anyone know of a decent dry cleaning service (not one thats stuck in the 80's!), thanks.

A The Laundry Box at Dockhead (just off Jamaica Rd in Mill Street (by the red brick catholic church) just before you enter the one-way system travelling west) is one that we have used and it does good work. Their prices reflect this. They do a lot of business with the up-market residents of the Shad Thames area. Their Web site www.thelaundrybox.co.uk shows their prices. Parking is very restricted, except Saturdays, but they do collect/deliver - or the 381 bus stops right outside.

Meter Reading

Q. I need to provide a gas meter reading but do not know where to look. Can someone tell me?

A. The gas meters for KFT are in a room in the car park - contact David Whittle if you need to check.

For flat dwellers the meters are in cupboards outside the front door of the flat (to one side). For house dwellers the gas meter is in the garage and the electric meter in a small cupboard beside your bin store. Contact david.whittle@rendallandrittner.co.uk, 020 7977 1892, and he will arrange for someone to let you into the correct cupboard for your flat (and let you know where you may obtain keys for the cupboard).

Milkman

Q I have noticed that some of the people have got milk delivered. I would appreciate if someone could provide me with the phone number for the milkman.

A The contact details for our local milkman is: Round 053 Diary Crest Limited Streatham HDC Tel: 020 8677 3821

Maintenance of front bay windows

Q Has anyone had their front bay windows repaired/replaced to remove damp penetrating between the two glass panes? If yes, can you recommend a glass fitter to do this?

A A company called Lee Green Glass changed our glass last year. They came to measure, then returned to fit, and charged from memory, around £60. 24Hr emergency glazing - 0800 838074.

Q One of the metal windows has fallen off its frame can you suggest some one who can fix it?

A Contact david.whittle@rendallandrittner.co.uk, 020 7977 1892, who should be able to advise on an appropriate window company. R&R may wish to 'oversee' the work, if only to monitor the quality of repair.

Water meters

Q. Is it possible to have a water meter installed here? Buy.co.uk suggests that I am currently paying twice as much as necessary.

A. Thames Water will install water meters for free. Please see http://www.thameswater.co.uk/your-account/16244.htm?ql

Gas Boiler Maintenance

Q Can anyone recommend a gas boiler inspector/repair person? Our hot water gas burner requires routine maintenance.

A Please visit http://www.gassaferegister.co.uk/ to find Gas Safe registered businesses that serve the area.

Carpenter/Internal Decorator

Q I am looking for a good carpenter and a good decorator. Could anyone recommend anybody local?

A For carpentry try John Farthing on 07956 559203.

Artex

Q Can anyone recommend anybody who can re Artex a ceiling? Seems a tough trade to track down locally!

A Would depend upon pattern already on ceiling and pattern required. In some cases it is easier to remove existing artex, and renew. In others it is easier to just caulk over, and re-do. Price would vary upon the following: 1 Rooms being furnished and occupied; 2 Preparation required; 3 Sizes and quantities required; 4 Working height; 5 Whether emulusion finish required. Prices range from £13.00 to £17.00 per sq mtr inclusive of all materials, plant and labour. All work carries a written 3 year guarantee. cjharris@nildram.co.uk

 


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